Last updated: November 2025
Welcome to GuiasTur LLC (“GuiasTur”, “we”, “our”, or “us”).
Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website http://guiastur.com, make a booking, or contact us in any way.
By using our site or services, you agree to this Privacy Policy. If you do not agree, please do not use the site.
1. Who We Are
Company name: GuiasTur LLC
Address: 441 Outlet Center Dr Space #F020, Queenstown, MD 21658, USA
Phone: +1 410-827-5873
Email: [email protected]
We operate adventure and cultural tours worldwide, focusing on small-group and customized travel experiences.
2. Information We Collect
We collect personal and non-personal information to provide our travel services safely and efficiently.
a. Information you provide directly
When you:
Fill out our booking form or contact form
Subscribe to our newsletter
Communicate with us by email or phone
You may provide details such as:
Full name
Email address
Phone number
Country of residence
Travel dates and preferences
Payment details (processed securely by third-party providers)
Special requests (diet, allergies, accessibility needs)
b. Information collected automatically
When you visit our website, we may collect:
IP address
Browser type and device information
Pages visited and time spent
Cookies or similar tracking data
This helps us understand how visitors use our site and improve their experience.
3. How We Use Your Information
We use your data for the following purposes:
To process bookings and manage reservations
To communicate with you about your trip, payments, or updates
To send you trip confirmations and invoices
To respond to questions or support requests
To personalize our offers and improve our website
To send occasional newsletters or promotions (only if you opted in)
To comply with legal obligations or resolve disputes
We do not sell or rent your data to anyone.
4. Cookies and Tracking
Our website uses cookies – small files stored on your device – to make browsing easier and analyze site traffic.
You can control or delete cookies in your browser settings. However, disabling them may affect certain features of our website.
We may also use analytics tools (like Google Analytics) to understand visitor behavior. These services may collect your IP address and browsing activity but do not identify you personally.
5. Data Sharing and Third Parties
We may share limited data with:
Service providers (e.g., payment gateways, booking systems, mailing tools) – only what’s needed to complete a service
Local tour operators or guides – to manage on-the-ground logistics for your trip
Legal authorities – if required by law or necessary for protection against fraud
All third-party providers are required to protect your data and use it only for the purpose we specify.
6. Payment Security
Payments are processed through secure third-party gateways using encryption and PCI-compliant systems.
GuiasTur does not store your full credit card details on our servers.
7. Data Retention
We retain personal data only as long as necessary:
For bookings: typically up to 5 years after travel completion (for tax and legal reasons)
For marketing subscriptions: until you unsubscribe
For inquiries without booking: up to 12 months
You can request deletion of your personal data at any time (see below).
8. Your Rights
Depending on your location (e.g., US, EU, UK), you may have rights to:
Access a copy of your data
Correct or update inaccurate information
Request deletion of your data (“right to be forgotten”)
Withdraw consent for marketing emails
Request that we limit processing of your data
To exercise these rights, email [email protected] or [email protected].
We’ll respond within 30 days.
9. International Data Transfers
As a US-based company working with international travelers, your data may be processed in countries outside your residence.
We ensure all transfers comply with relevant data protection laws and that your information remains secure.
10. Data Protection
We use reasonable technical and organizational measures to protect your personal data, including:
Encrypted website connection (HTTPS)
Secure password protection and firewalls
Limited access to personal data within our team
While we do our best, no online system is 100% secure. We encourage you to protect your own data (avoid sharing passwords, etc.).
11. Children’s Privacy
Our services are not directed to children under 16.
If we learn we’ve collected personal data from a child without parental consent, we’ll delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be posted on this page with the updated date at the top.
If changes are significant, we’ll notify users by email or website notice.
13. Contact Us
If you have any questions, complaints, or requests about your data, please contact us:
GuiasTur LLC
441 Outlet Center Dr Space #F020, Queenstown, MD 21658, USA
[email protected]
+1 410-827-5873
We’ll do our best to help and resolve any concerns quickly.